Delighted is Ending. Don't Just Replace It, Upgrade to Hark
Full NPS survey capability like Delighted, plus higher engagement and deeper insights with multimedia feedback. Starting at $500/mo.
Hark vs. Delighted: The Why Behind the Score
| Feature | Hark | Delighted (ending June 2026) |
|---|---|---|
| Active product roadmap | Active & growing | Retiring |
| NPS / CSAT | Customizable, Branded Surveys | Limited |
| Multi-survey support | ||
| Customer-preferred multimedia feedback (video, audio, text) | AI Narrative Insights | |
| Customer stories with context, clarity, and direction | Tags and Keywords | |
| Ingest feedback data from other sources (i.e. review, support tickets) | SKU-level feedback insights | Coming soon |
| Segmentation | ||
| Transparent pricing | Flat $500/mo entry | (but gone) |
NPS Like Delighted, Plus So Much More
Full NPS Survey Capability
Everything Delighted does: email embedding, survey scheduling, NPS scoring, and reporting. Like-for-like replacement with zero learning curve.
Multimedia Advantage
Video and audio responses drive higher engagement and deeper insights. See customer emotions, hear their voice, understand the full story behind every score.
One View of Customer Feedback
Unify surveys, tickets, reviews, finally in one place. Delighted stops at its own surveys; Hark gives you the complete customer picture.
Ready to Upgrade from Delighted?
See how Hark delivers everything Delighted does, plus multimedia feedback that drives higher engagement and deeper insights.